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Our Terms, Your Account: What You Need to Know

Using rx777 means you accept the terms set out across these pages — covering your account, how your data is handled, and what conditions apply to transactions via JazzCash, Easypaisa, or Raast.

Account terms apply on registrationJurisdiction-dependent accessJazzCash, Easypaisa, Raast coveredData handled per policyContact us to raise any concern
rx777 Our Terms, Your Account: What You Need to Know
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

Your account data stays with us for as long as your account is active, and for a defined retention period after closure as required by our internal policy. We use cookies to maintain your session and track preferences — you can manage cookie settings through your browser. Account access is protected by OTP verification sent to your registered mobile number each time you log in from a new device. If you want to request a copy of your data, update incorrect details, or ask us to close your account, contact support with your account reference and we will action it within our standard processing window.

Data Retention

We retain account records for the period your account is active plus a post-closure window required by our internal policy. Data is not shared with third parties outside our operating and payment partners.

Cookie Policy

We use session and preference cookies. You can block or clear cookies through your browser settings, though doing so may affect how your account loads on mobile or desktop.

Account Security

Every new-device login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the account while we investigate.

Data Requests

To access, correct or delete your personal data, raise a request via live chat or email. Include your account ID and the specific action you want. We aim to respond within our standard window.

POLICY CONTACT

Raise a Legal or Policy Query With Us

If you have a question about your rights under our terms, want to dispute an account decision, or need to understand how a specific policy applies to your JazzCash or Easypaisa transaction, our support team is the right first contact. Reach us through any of the channels below and include your account reference so we can respond to your specific situation.

Team online

Live Chat

Open a live chat session from the account dashboard. Include your registered mobile number and a brief description of the policy question or dispute you want to raise.

Email Support

Send your policy query or account concern to our support email. Attach any relevant screenshots or transaction references so we can review your case without back-and-forth delays.

Account Help Centre

The help centre inside your account lists common policy topics — account holds, withdrawal conditions, and data requests. Check there first; if the answer is not there, escalate to live chat.

Answers to Common Legal and Policy Questions

These questions cover what we get asked most often about account terms, data rights, policy changes, and how our conditions apply to transactions. If your question is not here, reach us through live chat or email with your account reference.

Access depends on local law and is available only where local law permits online wagering. If you are uncertain about eligibility in your area, review the terms or ask support before registering.

The English-language version of our terms controls in any dispute. If terms are updated, we notify you through your registered account channel, and continued use counts as acceptance.

Contact support via live chat or email, provide your account ID, and ask for a data access request. We process it within our standard review window and respond to your registered contact.

Pending withdrawals to JazzCash or Easypaisa are held during a suspension review. Once resolved, cleared funds are released to the wallet linked to your account at the time of the request.

Yes. Submit a deletion request through live chat or email with your account reference. We close the account and remove data outside our mandatory retention period as set by internal policy.

We use cookies for session management and preference storage. You can disable them in your browser settings, but some account features — including the login flow and wallet display — may not work correctly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.